Return & Refund Policy

This policy covers everything you buy from E-Public Touch: WhatsApp panel plans (monthly and yearly), setup, marketing and design services, and digital products.

1. All our services are digital — no refund after purchase

Our plans, setup work and products are digital and are delivered or switched on right after payment. So once a plan, service or product is bought, the payment is not refunded — for a monthly plan, a yearly plan and the one-time setup alike, also if the plan is used for a short time only or not at all.

2. The only refund: a technical payment error

We refund money that reached us by mistake because of a technical error, for example:

• the same order was charged twice (two payments for one plan);
• money was cut from your account but the payment did not complete (no order, no plan switched on);
• a charge that does not belong to any order of yours.

We check the payment with our payment partner (Razorpay). The extra or failed amount goes back to the same account or card it came from, usually within 5–10 working days after the check. Failed payments are often returned by the bank or Razorpay automatically.

3. Plans that renew (autopay)

• A monthly plan renews every month and a yearly plan every year when automatic payment (autopay) is set up.
• You can stop the next renewal any time before the renewal date: message us on WhatsApp or by e-mail. Your plan stays active until the end of the period already paid.
• A period that has already been paid is not refunded.

4. Not refundable

• WhatsApp / Meta conversation charges: Meta bills them directly; we do not hold them.
• Ad spend paid to Google, Meta or other platforms, and third-party charges.
• Digital products (Growth Vault) once delivered. A broken or missing file is fixed or sent again.

5. How to report a payment error

Write to support@epublictouch.com or WhatsApp +91 83026 50911 within 7 days, with the payment ID (it starts with pay_), the amount, the date and, if possible, a screenshot of your bank statement.

6. Contact

For any billing question, reach us on WhatsApp +91 83026 50911.