Welcome to E-Public Touch. We appreciate your trust in choosing our platform for your WhatsApp marketing needs. As a digital services provider leveraging the official WhatsApp Cloud API by Meta, it is important to understand the terms related to payments, refunds, liabilities, and taxes.
1. Nature of Services
E-Public Touch provides digital marketing services and software access. Since these are intangible digital services (not physical products), returns or exchanges are not applicable.
Once services are rendered or access is provided, cancellations or refunds cannot be processed.
2. Payment, Charges & Taxes
Our platform charges you based on the subscription plan you select.
The actual messaging charges (SMS/WhatsApp Cloud API usage fees) are billed and deducted directly by Meta, as the official provider of WhatsApp Cloud services. These charges are outside our control and managed independently by Meta.
All payments you make to E-Public Touch cover only the access to our platform, features, and support. Messaging fees are separate and handled by Meta.
Please note that all payments are subject to applicable GST (Goods and Services Tax) or other taxes as per government regulations. GST will be added to your invoice and must be paid by the customer as per Indian tax laws.
3. Refund Policy
Once payment for any subscription plan or service is made, it is strictly non-refundable.
We do not provide refunds or cancellations for payments, whether full or partial, under any circumstances.
Please ensure you select the appropriate plan that fits your business needs before making a payment.
Any disputes or queries related to messaging charges billed by Meta should be addressed directly with Meta or your payment provider, as E-Public Touch has no liability or control over these charges.
4. Our Liability
E-Public Touch acts solely as a panel provider facilitating access to the WhatsApp Cloud API platform and related marketing features.
We are not responsible for any message delivery failures, delays, or issues arising from Meta’s infrastructure or WhatsApp services.
Any charges deducted by Meta for message delivery or services are beyond our scope of control or liability.
We do not guarantee message delivery success as this depends on multiple factors including Meta’s network and WhatsApp policies.
However, if we find any liability or discrepancy related to payments on our part, we will make reasonable efforts to resolve or rectify the issue in good faith.
5. Support and Assistance
We are committed to providing you with 24/7 customer support to help you utilize our platform efficiently.
For any technical or account-related issues, please contact our support team at support@epublictouch.com.
While we cannot refund payments, we assure you timely assistance and guidance to maximize the value of your subscription.
6. Pricing Plans
For detailed information about our subscription plans and pricing, please visit our Pricing Page.
We offer multiple plans including Free, Standard, and Ultimate to cater to businesses of all sizes and needs.
7. Final Notes
By purchasing and using E-Public Touch, you acknowledge and agree to this refund, liability, and tax policy.
We encourage you to thoroughly review our plans, pricing, and features before making any payment.
Your use of the WhatsApp Cloud API services is governed by Meta’s terms and policies, which you agree to by integrating with their platform through us.
Thank you for choosing E-Public Touch. We look forward to supporting your business growth with reliable, secure, and innovative WhatsApp marketing solutions.